Our direct vent fireplaces work with Simpson Duravent DirectVent Pro, 6 5/8”. Please visit the Duravent dealer locator web page: www.duravent.com.
All of our products are certified to industry standard ANSI and CSA codes. We use OMNI test labs, which specializes in the certification of gas products. UL is a certifying agency, equivalent to OMNI. OMNI tests our products to the same codes as UL listed products. OMNI is approved by all 50 states and all local municipalities in the US and all territories and Provinces in Canada. For additional information, click on our approvals page.
Please go to the Approvals page for a detailed response.
We primarily market and sell direct to architects, designers and builders. There are many public installations in hotels and restaurants- please call our office and we will direct you to the nearest public installation.
A gas fireplace installer or licensed HVAC contractor with similar experience is required for installation. Failure to use a certified professional may void the warranty. If you are having trouble, we do have resources to help- please call us at 866-938-3846.
Vent free does not require a flue while direct vent has a flue that must vent outside through a wall or the roof. Direct vent units have a fixed glass panel, while vent free prohibits a glass front.
Extremely safe. Vent free appliances have been sold in the USA since the 1960s and have had an exceptional safety record! In fact, vent free fireplaces represent the fastest growing segment of the fireplace industry due to flexibility in installation. Each product must comply with stringent National Safety Standard called ANSI Z21.11.2b. Please visit www.ventfree.org for more information.
We will accept returns made within 3 months of the ship date. Products can be returned for a full refund provided the product has not been used or installed, and is received by us in saleable condition. The customer is responsible for arranging and paying all return shipping costs directly with the transportation company. Please contact one of our representatives at 866-938-3846 for a Return Authorization number. Once the unit is received by our warehouse, a technician will determine it’s condition. PLEASE NOTE: Liners for Linear Burners are custom pieces and CANNOT be returned.
Yes, however you should check with the TV manufacturer and/or store you purchased the TV from. We recommend you place the TV at least 24” above the top of the opening of the fireplace and most importantly, recessing the front of the wall above the fireplace so recessing the TV into the wall will move it out of the path of the heat.
Yes, the Linear Burner System Outdoor can be used in any outdoor environment. All of our other products are approved for indoor use only.
In the unlikely event one of our units needs repair, please contact us first at 866-938-3846. Our technician can diagnose most problems and recommend and appropriate solution. If the product needs an onsite technician, we will pay reasonable cost associated with fixing the fireplace during the 2-year warranty period.
We currently do not sell surrounds. They are a design element specified by an architect or designer. We can make some recommendations to suppliers we have used.
Yes, SMF direct vent and vent free units are designed to have noncombustible surround material come to the opening of the firebox. This maximizes the unique rectangular shape.
You have several options. Our Linear Burner System easily works as a retrofit system. Most people would use the smaller LBS to fit into their existing masonry fireplace. Some customers opt to remove their existing fireplace and go with a direct vent or vent free.
Yes, between 80-95% depending on the model.
Our products are designed and certified to run off propane or natural gas. We will need this information when you place your order.
The glass can be removed for cleaning purposes, but must be firmly in place when the unit is in operation.
An air vent is a requirement of all vent free fireplaces. There are different techniques to conceal an air path underneath the surround if desired. Please see our specification sheet for more details on the air vent.
Please see our troubleshooting page for the remote.
Yes, as long as it is a millivolt system. What is the maximum distance from the fireplace to the wall switch? 10 feet Is electricity required for my unit? A 110v is necessary for the fan in our direct vent products. Vent free has no electric requirement. Is electricity required for the electronic ignition? There is a transformer which should be plugged into a 110v outlet.
Your Spark flame should be blue at the bottom with a yellow, active flame above it. There should not be any dark orange in the flame, nor any sooting. Flame height will vary from installation to installation, but the range should be 4-6 inches. Please view the video on our website to see what the flame should look like.