To Order:
Orders can be placed by Fax, Phone or Email.
Fax: Our Order Form is in .PDF format
Click the link and print the .PDF
Fill out, then fax to: 203-798-8661
Order Form
(The Order Form requires Adobe Reader - download free reader software here  )
Phone: Call 866-938-3846
Email: info@sparkfires.com
Track an order:
When an order is shipped, the contact person will be notified and given a tracking number. You can track your order using the myyellow.com tracking system or call My Yellow at 1-800-610-6500.
Return Policy:
We will accept returns made within three months of the ship date. Products can be returned for a full refund provided the product has not been used and is received by us in resalable condition. The customer is responsible for arranging and paying for return shipping. Please contact us at 866-938-3846 if you would like to return one of our products.
The following information is required at the time of ordering:
- Required "Bill To" Information:
- Name
- Company Name
- Address
- Email Address
- Phone Number
- Required "Ship To: Information:
- Name
- Company
- Address
- Contact Name and Phone Number for the Shipping Company
- Model Number
- Gas Type:
- Natural
- Propane
- On/Off Control: (both are standard, only one can be selected)
- Remote Control
- Wall Switch
- Options:
- Model 53 only - Stainless Steel Firebox
- Models 87 & 88 - Media Tray and Media
- Will you require a "Liftgate" on delivery? (to lower unit off truck)
- Form of payment:
- Visa
- Mastercard
- Check
* Full payment is required at the time of ordering.
* There is a 4 to 6 week lead time for shipping from the date full payment is received.
* Direct Vent models approved for sale in the U.S.A. & Canada.
To Order, please call 866-938-3846 or send an email to info@sparkfires.com
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